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How old do I have to be to watch movies or browse this site? |
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What must I do to start using this site? |
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Do I need any type of media software to watch movies on this site? |
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Which Web Browser do you recommend that I use to watch movies on this site? |
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Do I need any type of Internet connection speed to use this site? |
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I am a new user and like to create a free account to check out your services, how do I get my free minutes? |
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I added my credit card for your age verification to get my FREE minutes at no cost so why do I see a $1 charge? |
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How does Video On Demand (VOD) Minutes work? |
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What's the difference between "Play In Media Player", "Play In Web Browser", "Download To Own"? |
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What's the difference between "768k Speed", "1500k Speed", "2048k Speed", "2560k Speed"? |
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Movies are not playing on my computer, what can be wrong? |
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What can I do if a Downloaded Movie doesn't work on my computer? |
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How does DVD Rentals work? |
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How does an Unlimited VOD Membership work? |
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How does My Favorites work? |
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Who do I contact for Billing Support? |
| 17. |
Who do I contact for Technical Support? |
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How old do I have to be to watch movies or browse this site?
You must be 18 years of age to watch movies or browse this site. You cannot give any minor access to view any of the content (images and video) displayed on this site. With any purchase, you are releasing the providers, owners, and creators of this site from any and all legal liability.
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What must I do to start using this site?
In order to enjoy all the benefits of our services (Video On Demand, DVD Rentals & Unlimited VOD) you need to create a free account first... sign-up here. Your new account is your Administration Center to manage your account details, buy minutes, manage DVD rentals, manage your favorites and so much more. You will be logging into this account over and over again for years to come.
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Do I need any type of media software to watch movies on this site?
Yes. You will need Microsoft's FREE Windows Media Player. This video player is standard on Windows based computers however it is a good idea to upgrade to the latest versions (see links below). Macintosh users will need to install it if they haven't already.
Download Media Player For Vista | Download Media Player for XP | Download Media Player For Mac
Attention Macintosh Users: There are some versions of Macintosh OS's where
Mac users might not be able to watch videos because of an
unknown incompatibility with the latest Macintosh Windows Media Player.
Here is your easy solution:
If you're not familiar with Firefox, it is a free premium Web Browser that is the 2nd choice amongst ALL Internet surfers due to it's ease of use, fast responses, and other good things.
If you prefer not to use Firefox, another solution would be is to make QuickTime your default media player. However QuickTime's "fast forward" and "reverse"
feature might not work properly when you are in streaming playback.
If you prefer to use this you can download and install QuickTime here: http://www.apple.com/quicktime/
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Which Web Browser do you recommend that I use to watch movies on this site?
Most people use Internet Explorer by Microsoft (free) because most people run some form of Windows operating system on their computers. If you want to use Internet Explorer, we recommend that you have the latest versions of 7 or higher.
You can use Firefox by Mozilla too, this is also free and has proven itself to be a very fast, safe and reliable web browser. Most people that use Mac PCs prefer to use this web browser even though it is not installed by default. The default web browser for Macs is Safari. Safari is a competent web browser however we would still recommend that Mac users use Firefox. Many Windows users also prefer to use Firefox too.
Both of these Web Browser are recommended however you still might experience some playback issues due to very small configurations with each that might need to be done. For playback issues, refer to "Movies are not playing on my computer, what can be wrong?".
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Do I need any type of Internet connection speed to use this site?
It is best to have a minimum of a DSL connection for video streaming however faster connections of course would product faster results and allow you to select a higher quality stream. This site is not recommended for dial-up connections because of the size of the videos which will take much longer effectively stream or download.
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I am a new user and like to create a free account to check out your services, how do I get my free minutes?
Click here to create your free account and when you're logged in, you will need to update your billing information with an active credit card to verify your age, there are NO charges to your credit card. After you've updated and verified your age using your credit card, your account will be given 30 FREE MINUTES to watch anything you want, whenever your want and never to expire.
If you like our high quality videos and other services, you can simply log into your account and purchase more minutes as low as $2.95 at any time to instantly add more minutes. Enjoy.
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I added my credit card for your age verification to get my FREE minutes at no cost so why do I see a $1 charge?
For some reason a few banks require to run a small pre-authorization amount ($1) in order to verify a customer's age - it is how their system works. This type of transaction is known as a "pre-auth" and is NEVER collected and will fall off your statement within a few days. We apologize for any confusions.
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How does Video On Demand (VOD) Minutes work?
Our VOD is a Pay Per Minute system that gives customers full access to our huge library of Streaming Video On Demand movies. Customers purchase the amount of minutes they desire and they can instantly start enjoying movies. The more minutes you purchase per order, the lower the price per minute (as low as 8 cents a minute). As you browse and select whichever DVD scenes you like to watch, your minutes will be calculated and deducted in real-time.
- Your Video On Demand Minutes NEVER expire.
- Add more minutes anytime. Any current balance is added to all new minute purchases.
- Watch unlimited amount of movies. We add more everyday.
- Choice of 2 high quality streams - 768k (DVD), 2048k or 2560k(widescreen) (HDDVD)
- Use "My Favorites" to bookmark EVERYTHING you want to watch later.
- Optional Feature: Download any digital movie file to KEEP... forever!
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What's the difference between "Play In Media Player", "Play In Web Browser", "Download To Own"?
Everyone has a preference on how they want to watch their movies... so we try to cater to all of them. :-)
- Play In Media Player
This opens the Windows Media Player separate from your web browser. This allows mobility of the video playback on your desktop, easy resizing and the ability to pause/play the video while browsing the site. This playback option is the most popular choice.
- Play In Web Browser
This links to the next web page having the video playback embedded on the page. Users that prefer not to have multiple windows open on their desktop prefer this option - you will need to have your desktop at a minimum of 1024 x 768 to effectively view the videos.
Keep in mind that this option might not work for everyone depending on Firewalls, Web Browser Settings, Web Browser Type or Version, etc., if after attempting to make modifications to your local settings and it still does not work for you, we suggest using the Play In Media Player option instead.
- Download To Own
Due to popular demand for customers that want to create and keep and archive of their favorite movies on their PC will use this option. You will be deducted the
DOUBLE amount of minutes of the length of the scene... for example if a movie scene is
15 minutes long, you will be deducted 30 minutes for this download. Downloads are in Windows Media format (.wmv). You can playback your downloads on your computer anytime without any time/playback restrictions...
you own them for life. Enjoy!
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What's the difference between "768k Speed", "1500k Speed", "2048k Speed", "2560k Speed"?
The higher the number, the better the video quality... however keep in mind that the higher the number also requires a faster Internet connection (broadband like Cable). 768k Speed caters to DSL and up. 1500k Speed caters to Cable and up but is now replaced by the newer 2048k or 2560k(widescreen) Speeds for the best quality. Also, for customers that prefer to use the option "Download To Own", keep in mind that the higher the number the larger the file to download.
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Movies are not playing on my computer, what can be wrong?
If "Play In Media Player" does not work, possible problems are:
- Your media player might be old, corrupted or you might not have the proper media players installed. Refer to our recommended Latest Media Players
- Most of the times a simple reboot will fix the problem. We do not know how many programs you have running on your computer that might be hogging resources that are needed to play the movies. Reboot your computer and try again, many times this fixes it.
- You have a firewall installed that is not allowing/blocking streaming media content. Please refer to your firewalls instructions and settings. If you did have to change something, we recommend that you reboot your computer so that it takes effect.
- If you using a computer at your place of work or on a public computer, most of the times these places will have firewalls to restrict viewing of media content or adult material.
If "Play In Web Browser" does not work, possible problems are:
- Web Browser security settings by default will block all embedded content unless you authorize it to be safe for our web site. Depending on the Web Browser, these things might need to be done:
Internet Explorer Users:
» If you use Internet Explorer, ActiveX will be required to play embedded media. Your Internet Explorer web
browser will prompt you if you would like to run ActiveX (or ask you if you trust this site) by displaying a message
that will drop down from the top of the page... of course you must agree in order for you to view movies embedded
on the web page. Click To See Image Sample. Our web site is safe and free of viruses.
Firefox Users:
» You are probably using an older version of Firefox. Click here to download and install the latest version.
- Your media player might be old, corrupted or you might not have the proper media players installed. Refer to recommended Latest Media Players
- Sometimes a simple reboot will fix the problem. We do not know how many programs you have running on your computer that might be hogging resources that are needed to play the movies. Reboot your computer and try again, this normally fixes most problems.
- You have a firewall installed that is not allowing/blocking streaming media content. Please check your firewall settings.
- If you using a computer at your place of work or on a public computer, most of the times these places will have firewalls to restrict viewing of media content or adult material.
If "Download To My PC" does not work, possible problems are:
- When entering the download page that displays a large download box... Do Not Click On It.
Please READ what it asks from you which is mainly to use the right click menu options to save the movie file onto your computer.
- Our web servers allocate a short period of time for you to start the download. We recommend that you know where you want to save your movie files first before you click to download so that you are prepared to start the download as soon as you are on the download page.
- If the download fails, click back to the previous page and try again... you might've waited too long to start the download.
- You should NOT download more than 2 movies at a time. Downloads consume a large portion of your Internet bandwidth and your computer's memory which might make some of your downloads to fail.
We make every effort to give our customers the freedom to watching movies the way they want. All of our viewing options work perfectly because it's been tested by our developers as well as millions of people. If one of these viewing options still do not work on your computer after several attempts to figure it out, we recommend that you use the viewing option that works because it would be impossible for us to diagnose your computer as to what the problem might be. This FAQ page should cover most, if not all, problems. Enjoy. :)
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What can I do if a Downloaded Movie doesn't work on my computer??
If you downloaded a movie and doesn't playback on your computer then it can be one of a few things:
- You don't have the necessary software to play Windows media files. Click Here to get the software required and download the latest version for your PC now.
- The download didn't complete properly, which means that you'll need to reattempt the download again. You can contact us so that we can investigate and reimbursed on those minutes lost on the failed downloads.
It's always a good rule of thumb to only download 1-2 movies at a time. Poor Internet connections from your ISPs is something we cannot control and intermittent bandwidth streams can affect downloading, and watching movies.
Also, when a file is downloading, it's been instantly authorized for you to get it within 30 seconds, once it starts do not pause or stop the download until it's completely finished.
- The movie file might be corrupted which is the rarest and unlikely case, but possible. Contact us so that we can investigate and reimbursed on those minutes lost on the failed downloads, and fix the corrupted file for you.
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How does DVD Rentals work?
Depending on which DVD Plan you choose, you can receive as many DVDs as that rental plan allows you to have at one time. When you're ready, return watched DVDs back to us in pre-paid packages to receive the next DVD in your DVD Rental Queue List instantly.
- Sign-up for the DVD Rental plan you want. Cancel at anytime.
- Browse DVD Titles & click "Rent DVD" to add to Queue List
- Choose the Order of Preference of which DVD Titles you want first.
- Receive DVDs By Mail discreetly with return envelopes - no shipping fees.
- Enjoy the DVDs as long as you like, no expiration & no late fees ever!
- When you're ready, return any DVD(s) using our pre-paid envelopes.
- When DVDs are received, we automatically send you the next DVD in Queue.
- DVDs are always available! Never wait for any other customer returns!
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How does an Unlimited VOD Membership work?
Works the same way as it would when you watch Video On Demand movies except that you DO NOT have to buy minutes - your minutes are UNLIMITED! Never worry about how many minutes you watch again and enjoy full access to our huge library of Streaming Video On Demand movies for only one incredibly low monthly unlimited price!
Unlimited VOD Memberships do not affect your regular VOD Minutes, both are separate service types. You can still have a VOD Minutes balance and become an Unlimited VOD Member too, you simply won't use any of your VOD Minutes while you're a member. Unlimited VOD does not allow you to download to keep movies - while watching which movies you like, you can easily purchase VOD Minutes to download your favorite ones.
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How does My Favorites work?
When you browse our site and your going different items (DVDs, scenes, Pornstars, Studios, etc...) you will see a link that says [ + Add To Favorites ]. Click on this link and that item will instantly be added to your custom My Favorites area.
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Who do I contact for Billing Support?
Call us at (877) 877-MALL (6255) from Mon-Fri 9am-5:30pm, or email us directly at: customerservice@mallcomvod.com
If you prefer you can use our Contact Us form page.
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Who do I contact for Technical Support?
Email the technical department directly at: techsupport@mallcom.com or use our Contact Us form page.
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